Quick Facts – Costs of Downtime

Filed Under (IT infrastructure, Private Cloud, Technology Trends) by Rick Dhatt on 01-05-2015

The 2014/2015 tax season is over! Having fun yet? During the tax season rush it is very important to work with an efficient manner. But what happens when your systems go down? CA Technologies conducted a survey with about 2000 organizations across North America and Europe to get their insight on how downtime affects their business.

Several key findings:
1. North American businesses are collectively losing $26.5 billion in revenue each year through IT downtime and data recovery. On average, each company loses $159,331 per year.
2. When business critical systems are interrupted, companies estimate that their ability to generate revenue is reduced by 29%
3. In this post-outage period when data recovery is taking place, company revenue generation is still severely hampered, down by an average of 17%.
4. Each business suffers an average of 14 hours of downtime per year, during which time employees are only able to work at 63% of their usual productivity.
5. 44% of respondents believe IT downtime can damage staff morale and 35% report it can harm customer loyalty

Understanding the risks of system crashes can help prevent loss revenue and customer dissatisfaction. The following infographic summarizes some of the findings that the report covers.

Costs of Downtime Infographic


Reference Links:
The Avoidable Costs of Downtime
The Avoidable Costs of Downtime – Phase 2

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